Turn More Leads Into Customers Automatically.
HB Smart Agency builds your website, captures your leads, follows up automatically, manages your reviews, and uses AI to help turn missed opportunities into booked customers.
Websites•Lead Capture•Automated Follow-Up•Reviews•AI Receptionist•SEO
CUSTOMER JOURNEY
How it Works
One connected system designed to help you get found, capture more opportunities, and turn more leads into customers.
We Build Your Digital Foundation
A modern, mobile-friendly website designed to turn visitors into leads.
Help Customers Discover You
SEO and local optimization help strengthen your visibility when people search for your services.
Turn Visitors Into Leads
Forms, chat, and clear calls-to-action make it easy for customers to contact your business.
Respond Automatically
Automated SMS, email, and AI-powered conversations can help you follow up quickly and consistently.
Keep Everything Organized
Manage leads, conversations, appointments, and customer activity from one centralized system.
SEE IT IN ACTION
What Happens When a New
Lead Comes In?
Your system can help capture the opportunity, respond quickly, follow up, and keep everything organized - even while you are busy running your business.
- Respond Faster - Help reduce the time between a customer's inquiry and your response.
- Follow Up Consistently - Keep opportunities from being forgotten when the business gets busy.
- Stay Organized - Keep leads, conversations and appointments together in one system.
Want to see what this could look like for your business?
BUILT FOR REAL LOCAL BUSINESSES
A Smarter System Behind
Your Business
HB Smart Agency brings your website, lead capture, follow-up, customer conversations and reputation tools together so your business has a more connected way to manage opportunities.
WITHOUT A CONNECTED SYSTEM
- Website operates separately from follow-up
- Missed calls can become missed opportunities
- Leads can get buried in texts, emails or notes
- Follow-up depends heavily on manual effort
- Review requests can be inconsistent
- Multiple tools can make customer management harder
WITH HB SMART AGENCY
- Website and lead capture work together
- Automated responses can acknowledge new inquiries quickly
- Leads and conversations can be organized centrally
- Automated follow-up helps maintain consistency
- Review requests can become part of the customer journey
- AI can assist with customer questions and communication
24/7 AI Assistance
AI can help respond to common customer inquiries outside normal business hours.
Automated Follow-Up
SMS and email workflows can help maintain communication with new opportunities.
Centralized Leads
Keep contacts, conversations, appointments and opportunities organized in one place.
Reputation Tools
Build a consistent process for requesting customer feedback and positive reviews.
CASE STUDIES
Real Results Coming Soon
Explore our guided demonstration to see the customer journey in action. It uses simulated examples. Verified client results will be added here when they are available.
Guided Service Demo — Simulated Examples
SIMPLE SOLUTIONS. BUILT TO SCALE.
Choose the System
That Fits Your Business
Start with the tools your business needs today and expand your system as you grow.
ESSENTIAL
Build Your Online Foundation
$147 /month
- Three-page website
- Basic SEO
- Contact forms and chat widget
- Internal SMS and email lead notifications
- CRM pipeline and lead inbox
- Mobile app access
- Basic website maintenance
FOLLOW-UP & REVIEWS
GROWTH
Capture and Follow Up With More Leads
$297 /month
- Everything in Essential, plus:
- Five-page website
- Missed-call text-back
- Automated lead acknowledgement
- Appointment booking or quote-request workflows
- Appointment reminders or estimate follow-ups
- Automated Google review requests
- Payment integration configuration
- Monthly lead activity reporting
GROWTH PRO
Add More Follow-Up and Local Visibility
$497 /month
- Everything in Growth, plus:
- Up to eight website pages
- Additional follow-up workflow
- Google Business Profile optimization checklist
- Local SEO workflow/checklist
- Search Console reporting preparation
- Enhanced monthly reporting configuration
Plans can be customized based on your business needs. Third-party usage charges, advertising spend, phone/SMS usage, payment processing fees, or specialized integrations may be billed separately when applicable.
FREQUENTLY ASKED QUESTIONS
Questions?
We've Got Answers.
Learn more about how HB Smart Agency helps local businesses improve their online presence, customer communication, and follow-up.
What does HB Smart Agency do?
HB Smart Agency helps local businesses bring their website, lead capture, customer communication, follow-up, reviews, appointments and AI-powered tools together into one connected system.
Do I need a new website to use HB Smart Agency?
Not necessarily. We'll evaluate your existing online presence and recommend whether it makes more sense to improve what you already have or build a new website around your business needs.
What happens when someone contacts my business?
Depending on your setup, inquiries can be captured in your system, organized as leads, acknowledged automatically, followed up through SMS or email, and directed toward booking or another appropriate next step.
Can the AI answer customers when I'm unavailable?
Yes. Depending on your plan and configuration, AI-powered chat and voice tools can assist with common questions, capture customer information and help customers take the appropriate next step outside normal business hours.
Can HB Smart Agency help me get more Google reviews?
HB Smart Agency can automate parts of the review-request process so asking customers for feedback becomes a more consistent part of your customer journey. We do not guarantee a specific number of reviews or rating.
Does HB Smart Agency guarantee Google rankings or leads?
No. We can implement website optimization, local SEO, lead-capture and follow-up systems designed to strengthen your digital presence and customer journey, but search rankings, lead volume, revenue and other business results cannot be guaranteed.
Can the system work with my existing business processes?
In many cases, yes. Each business is different, so we'll evaluate your current process and determine which tools and automations make sense for your operation.
Can I start small and add more automation later?
Yes. HB Smart Agency offers different service levels so businesses can start with the capabilities they need and expand their system over time.
How do I see the system before signing up?
You can experience our interactive demo to see examples of AI conversations, automated follow-up and other HB Smart Agency capabilities, or book a consultation to discuss how the system could work for your business.
How do I get started?
Start by exploring the interactive demo or booking a free consultation. We'll learn about your business, current systems and goals before recommending an appropriate solution.
Imagine This Working for Your Business.
Explore the sample customer journey, then book a free consultation to discuss the website, follow-up and customer management tools that fit your business.